South America Journeys Terms and Conditions

Package Prices: All prices are per person, in US Dollars, and are subject to change, without notice, by currency fluctuation, hotels or airlines rates changes, or increase in operational costs, until South America Journeys receives the total amount.

Airfare: The airfare for all packages is not guaranteed with regard to price or availability until paid in full. Times, flights and fares are based on current rates at time of ticketing. These may change without notice. Every effort will be made to obtain the best fares and schedule.

Exclusions: Prices do not include airfares unless otherwise stated, visa &passport costs, insurance, airport departure taxes, gratuities, meals not mentioned in the itinerary, telephone calls, other personal or incidental items or any other features not listed above.

City Tax Brazil: Some hotels may charge City Taxes of approximately $2 per day per room. 4 and 5-star hotels normally charge $2 per day per room while 2 and 3-star hotels charge $1 for the same period. These taxes cannot be collected outside Brazil. The taxes will be included in your hotel charges and will be payable to the hotel upon checkout.

Deposit: A deposit of US$ 300.00 per person is required to book any package. This deposit is non-refundable for groups. It may be refundable for individual travel if the reservation is cancelled before 72 hours from the date of travel. In this case, a fee of $50 per person will be assessed.

Final Payment: Full payment is due 60 days prior to date of departure. All packages are subject to price and availability changes until paid in full.

Forms of Payment: Cash, checks and credit cards ( Visa /Mastercard) are accepted. Personal checks cannot be accepted 21 days or less prior to departure on restricted airfare. All returned checks are subject to a US$ 35.00 service charge.Charges   to  accept  credit  cards  from NZ residents are 2.5% ,  should you reside in a country outside of NZ, the credit card  fees will be advised at the time of booking. 

Electronic Commerce (Credit Card Security): Credit card privacy is our primary concern. By making your hotel purchase on our secure server, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. This technology allows us to use the most advanced encryption tools necessary to protect information transmitted between your computer and our server. Through encryption, the personal information you enter, including your name, address, and credit-card information, is converted into code that is then securely dispatched over the Internet. If you would like to make a Hotel or Tour reservation, but would rather provide your credit card and information over the telephone, you may call our reservation center on 64 3 4435036. Making a payment by credit card is subject to the following conditions.

* The credit card holder must be one of the passengers travelling
*If using a Travel Agent, the Travel Agent must have sighted the credit card and holds a signed authority for this transaction or the cardholders signature on file
* The Travel Agent will be liable for any disputed amount arising from a dispute as a result of a credit card chargeback.

Revisions and Cancellations: In the event you need to change your travel plans after booking, certain restrictions may apply. Revision, cancellation and refund policies vary in accordance with hotels and airlines policies. In addition, we reserve the right to charge $50 as an administrative fee.
Carnival, New Year's and Other Special Dates: All amounts paid toward travel during these time periods are not refundable and not transferable. Other significant restrictions may apply depending on Hotel and Airline policies enforce at that time. Please inquire with your travel consultant at time of booking for details of these and other restrictions.
Refunds: Refunds of unused air transportation, if applicable are subject to carrier tariff rules. In all cases, cancellation fees will apply. Unused purchased hotel and ground options may be refundable under certain circumstances beyond our control. All requests for refunds must be made in writing 30 days prior to of travel and must include any unused vouchers. Refund policies can vary by hotel and airline. Some departure dates may have special minimum stay and refund policies for reservations during certain peak travel times in addition to the normal policies. Other restrictions may apply. Please inquire at time of booking.

Travel Insurance: South America Journeys strongly recommends the purchase of travel insurance. Please inquire as to cost and coverage at time of booking.

Tickets and Vouchers: Travel documents will be mailed to you 21 days prior to departure. If expedited delivery of documents is necessary, passenger will incur additional charges. If reservations are made less than 45 days prior to departure, documents will be mailed upon receipt of full payment, but in no event earlier than 30 days prior to departure. For reservations made less than 21 days prior to departure, documents will be sent immediately upon receipt of full payment and an express delivery fee will apply. Please check your documents when you receive them. Lost, stolen or destroyed tickets or vouchers cannot be replaced or refunded.

Confirmation: It is important to confirm flights with the airline prior to departure. For domestic flights, 24 hours is recommended. For international flights, 72 hours is mandatory. Failure to confirm international flights or to use any portion of the reservation may result in automatic cancellation for all continuing and return flights.

Documents: A valid Passport will be required for international travel. Which must be valid for 6 months beyond your intended stay. Depending on your nationality, some countries in South America may require a visa to be stamped into your passport. You will be advised at the time of booking of any visa requirements and it is your responsibility to obtain all relevant entry, exit, health documentation. Passport, visa and health requirements are not our responsibility and we will not be liable for any loss or expense due to the failure to comply with the above.

Privacy Statement: South America Journeys will not disclose or use personal information unless you have given your permission, except for the following purposes.

*to keep you updated and informed about South America Journeys and its services and this website
*if South America Journeys is required to disclose such information by any applicable legal requirement or regulation

Responsibility: South America Journeys ( 2011) Ltd acts only as an agent for the passenger and cannot be held responsible for services provided by airlines, hotels or any other supplier. South America Journeys cannot be held liable for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical failures, climate conditions, criminal acts or any other condition outside South America Journeys control. We accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence, or that of our employees or agents.